Overview

MOVO is a technology platform that helps connect drivers making journeys with passengers travelling in the same direction.

Providing these services requires us to process certain personal information. We are committed to handling that information responsibly, transparently and in accordance with applicable Kenyan data-protection laws, including the Data Protection Act, 2019.

Information We Collect

The information we collect depends on how you use MOVO and whether you use the Platform as a passenger, driver or visitor.

2.1 Account Information

When you create or manage a MOVO account, we may collect information such as:

• Your full name
• Email address
• Mobile telephone number
• Profile photograph
• Account preferences
• Login and account verification information

2.2 Identity and Verification Information

To promote trust and safety on the Platform, we may request information necessary to verify your identity.

Depending on how you use MOVO, this may include identification documents and information used to confirm that the details provided belong to you.

2.3 Driver and Vehicle Information

If you offer rides through MOVO, we may collect additional information including:

• Driving licence information
• Vehicle registration information
• Vehicle make, model and other vehicle details
• Insurance documentation
• Applicable inspection or roadworthiness documents
• Driver verification information
• Payout details

2.4 Trip and Booking Information

When you offer, search for or book a ride, we may collect information such as:

• Origin and destination
• Pick-up and drop-off locations
• Trip date and departure time
• Booking details
• Passenger and driver interactions
• Cost Contribution and payment information
• Trip status and history
• Ratings, reviews and feedback

2.5 Communications

When you contact MOVO, report an issue or communicate with our support team, we may collect the information contained in those communications.

2.6 Device and Technical Information

When you access the Platform, certain technical information may be collected automatically, including device type, operating system, browser information, IP address, application version, diagnostic information and activity on the Platform.

Location Information

Location information is an important part of MOVO's functionality. Subject to your device settings and permissions, we may collect approximate or precise location information when you use features that require it.

Location information may be used to:

• Help identify relevant rides and routes
• Support pick-up and drop-off functionality
• Enable trip tracking and trip-sharing features
• Support safety features
• Detect suspicious or potentially fraudulent activity
• Improve route and Platform functionality

How We Use Your Information

We may use personal information to operate and improve MOVO, including to:

• Create and manage user accounts
• Verify passengers and drivers
• Connect passengers with drivers travelling the same way
• Process bookings and trip requests
• Facilitate payments and Driver settlements
• Provide trip tracking and safety functionality
• Provide customer support
• Send service and account notifications
• Prevent fraud, abuse and misuse of the Platform
• Investigate complaints and disputes
• Maintain the security and reliability of MOVO
• Improve our products, services and user experience
• Comply with applicable legal and regulatory requirements

How We Share Information

MOVO may share limited personal information where necessary to provide the service or fulfil legitimate operational and legal requirements.

5.1 Between Drivers and Passengers

When a Trip is arranged, certain information may be made available between the Driver and Passenger to help them identify one another, coordinate the Trip and travel safely.

This may include your name, profile photo, rating, relevant trip information and other information reasonably necessary for the Trip.

5.2 Service Providers

We may work with trusted third-party providers that help us operate MOVO, including providers supporting payments, hosting, identity verification, communications, analytics, security and customer support.

5.3 Legal and Safety Requirements

We may disclose information where required by law, court order or lawful request from a competent authority, or where reasonably necessary to protect the rights, safety or security of MOVO, our Members or others.

Payments

MOVO may process information necessary to facilitate payments, refunds and Driver settlements through supported payment services, including mobile-money services such as M-Pesa and Airtel Money.

Payment transactions may also be processed by third-party payment providers. Those providers may process certain information in accordance with their own privacy policies and applicable laws.

We may retain transaction records as necessary for accounting, dispute resolution, fraud prevention and legal compliance.

Safety, Verification and Fraud Prevention

Safety and trust are important to the operation of MOVO. We may use account, identity, trip, payment, device and location information to help verify Members and identify suspicious activity.

Information may also be used to investigate safety incidents, complaints, suspected fraud, misuse of the Platform or breaches of our Terms and Conditions.

Where necessary, an account or payment may be temporarily restricted while a safety, verification or fraud concern is reviewed.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing the Platform, maintaining security, resolving disputes and complying with legal, tax, accounting and regulatory obligations.

Retention periods may vary depending on the type of information, the nature of your relationship with MOVO and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it in accordance with our data-retention practices.

Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Subject to applicable Kenyan law, you may have rights regarding your personal information, including the right to:

• Be informed about how your personal data is used
• Request access to personal data we hold about you
• Request correction of inaccurate or misleading information
• Request deletion of personal information where applicable
• Object to certain processing of your personal information
• Request restriction of processing where applicable
• Withdraw consent where processing is based on consent
• Exercise other rights available under applicable data-protection law

To make a privacy request, contact us using the details at the bottom of this Policy. We may need to verify your identity before completing certain requests.

Cookies and Similar Technologies

The MOVO website may use cookies and similar technologies to help the website function, remember preferences, understand how the website is used and improve performance.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Children's Privacy

MOVO accounts are intended for persons aged 18 years and above.

We do not knowingly allow persons under 18 to independently create MOVO accounts.

If we become aware that an account has been created contrary to this requirement, we may take appropriate steps to restrict or remove the account.

Third-Party Services and Links

The Platform may contain links to or integrate with third-party websites, payment services, maps, communication services or other external platforms.

Those third parties operate under their own terms and privacy policies. MOVO is not responsible for the privacy practices of third-party services that we do not control.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to MOVO, our practices, technology or applicable legal requirements.

Where changes are material, we may provide notice through the Platform or another appropriate communication channel.

The latest version of this Privacy Policy will be made available on the MOVO website.